“What we are doing today is very critical and serious. We are of the view in the Ministry that customer service is very important,” said Director of the Department of Trade, Mr. Phillip Browne, while noting that without proper attention given to customer service, a business cannot survive.
The customer service workshop was implemented as a result of feedback from a recent training session with the National Entrepreneurial Development Division (NEDD), where participants expressed that having a one-day customer service training session would be very beneficial.
“We thought it very important for us to start our training series with this customer service workshop, and I want you to take full advantage of your activity here. When you leave here, we hope that you would have acquired a wealth of knowledge and skills,” Mr. Browne added, addressing the participants at the training.
Facilitator and Project Officer at NEDD, Mr. Delwayne Delaney noted that the department usually holds two-hour training sessions on business proposal writing and consultations but it was important to take the feedback and improve and expand its services.
“The Ministry of International Trade’s small business support arm is further committed in ensuring that the Small-to-Medium Enterprises (SMEs) sector is equipped with the necessary tools for survival,” he said.
He added that the participants rated the exercise highly and also encouraged the department to continue its efforts in providing training for entrepreneurs.
The workshop had 16 participants and covered topics including the importance of understanding customers, knowing products and services, timeliness in delivering goods and services, working as a team, and effective communication.